Please DOUBLE check your shipping address before you submit payment. 

We are NOT responsible for lost/stolen, miss delivered packages or damaged goods caused my the USPS carrier.  If you live in an apartment or neighborhood where mail gets lost or does not fit in mailbox please add signature confirmation or insurance to your order to secure your mail ( priority mail option is also available and insures up to $99. We will not replace any lost/stolen product or damaged goods.   Orders are properly secured with bubble wrap and a bubble mailer/Box to avoid damages. 

Customer is responsible for tracking package via email at all times. Automatic emails are send once your label is created. If  your package is returned from USPS to sender due to incorrect address(mailing info)or  not claimed, customer is RESPONSIBLE for new shipping fees and package.  We are not responsible if your package is lost during transit if incorrect information was provided or returned by USPS. Also we are not responsible for any damaged  your package sustains due to  excessive handling and/or weather. No REFUNDS will be made to orders undelivered because of address mistakes and/or not claimed. Customer is responsible for new shipping fee.

Processing time :

Allow 2-4 BUSINESS days for order to be processed. Shipping takes APPROXIMATELY  2-5 BUSINESS  days depending on your location. We strive in providing speedy shipping, but sometimes it is out of our control. Tracking information will be sent automatically to email provided on order once the label is created. That does not mean it is shipped .. please try checking tracking the following day for updates. All orders are tracked by USPS only and are shipped First class Parcel. We now offer shipping upgrades to Priority mail in the shipping upgrade section. You can add that option to your cart.. priority mail has up to $99 of insurance and can be faster than first class.

Billing and mailing Address:

Shipping address must match billing address otherwise state Id will have to be emailed to confirm address.

Refund policy:

There is NO Refunds/Returns/Exchanges once your order has been shipped. ALL SALES ARE FINAL!  Please make sure you are ordering the correct item/s to avoid shipping delays.

By placing order you agree to all our store conditions. Thank you all for shopping with Zulay’s Nails .

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